Privacy Policy

Sapori della Festa is committed to protecting the privacy of visitors to our online platform and users of our services. This policy outlines how we collect, use, disclose, and safeguard your information in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Information We Collect

We collect personal data that you provide to us directly when you interact with our site or services. This may include information you provide when placing an order, requesting a quote, contacting us through forms, or signing up for newsletters. The types of personal data collected may include your name, contact details (such as address), and payment information related to transactions.

We also automatically collect certain information when you visit our site, such as your IP address, browser type, operating system, referring URLs, and information about your interaction with our site (e.g., pages visited, time spent). This information is primarily gathered through cookies and similar tracking technologies.

How We Use Your Information

We use the information we collect for various purposes, including:

  • To process and fulfil your orders and provide the services you request.
  • To communicate with you regarding your orders, inquiries, or account.
  • To improve our products, services, and our online platform.
  • To understand how our site is used and analyze site traffic.
  • To comply with legal obligations.
  • To send you marketing communications, where you have given your consent to receive them.

Our Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds under GDPR:

  • Performance of a contract: When processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract (e.g., processing orders, providing requested services).
  • Legitimate interests: When processing is necessary for our legitimate interests, provided these interests are not overridden by your data protection rights (e.g., improving our services, preventing fraud, managing our business operations).
  • Consent: When you have given your explicit consent for specific processing activities (e.g., sending marketing communications).
  • Legal obligation: When processing is necessary to comply with a legal obligation to which we are subject.

Sharing Your Information

We may share your personal data with third parties only in specific circumstances:

  • With service providers who perform functions on our behalf (e.g., payment processing, shipping, IT services). These third parties are required to protect your information and use it only for the purposes for which it was provided.
  • When required by law, court order, or government regulation.
  • In connection with the sale, merger, or transfer of all or part of our business.

We do not sell, rent, or trade your personal data to third parties for their marketing purposes without your explicit consent.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. While we strive to protect your personal data, no security system is completely impenetrable.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period varies depending on the type of data and the purpose of processing.

Your Data Protection Rights

Under GDPR, you have certain rights regarding your personal data:

  • The right to access: You have the right to request a copy of the personal data we hold about you.
  • The right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
  • The right to erasure (right to be forgotten): You have the right to request the deletion of your personal data under certain conditions.
  • The right to restriction of processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
  • The right to object to processing: You have the right to object to our processing of your personal data under certain conditions.
  • The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
  • The right to withdraw consent: If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Our site uses cookies and similar tracking technologies to enhance your experience, analyze site usage, and provide certain functionalities. Cookies are small text files stored on your device. You can manage your cookie preferences through your browser settings. Please refer to our separate Cookie Policy for more detailed information on how we use cookies.

International Data Transfers

Your personal data may be transferred to, and stored at, a destination outside the European Economic Area (EEA). Where such transfers occur, we ensure that your data is protected by implementing appropriate safeguards as required by law.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our site.

Contact Us

If you have any questions about this privacy policy or our data practices, or if you wish to exercise your data protection rights, please contact us in writing:

Sapori della Festa
15 Viale Europa, Florence, Tuscany, 50126, Italy